This policy covers how Charles River Analytics Inc. treats personal information that we collect and receive, including information related to your past use of Charles River Analytics products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
Information Collection and Use
Charles River Analytics collects personal information when you purchase one of our products or services, sign up to receive news or announcements, or request information (such as company information, careers information, product information, whitepapers, scientific papers). Charles River Analytics may combine information about you that we have with information we obtain from business partners or other companies.
When you request information or sign up for announcements, we ask for information such as your name, email address, title, company, zip code, occupation, industry, and your address.
Charles River Analytics collects information about your transactions with us. We request information from the user on our order form. Here a user must provide contact information we ask for information such as: your name, email address, title, company, zip code, occupation, industry, address; and financial information such as credit card number, expiration date. This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Charles River Analytics uses information for the following general purposes: to better target our products and services, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal market research.
From time-to-time our site requests information from users and customers via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, occupation, industry). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and of our products and services.
Information Sharing and Disclosure
Charles River Analytics does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
- We provide the information to trusted partners who work on behalf of or with us under confidentiality agreements. These companies may use your personal information to help us communicate with you about offers from Charles River Analytics and our partners. However, these companies do not have any independent right to share this information;
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- We transfer information about you if Charles River Analytics is acquired by or merged with another company.
Charles River Analytics may set and access cookies on your computer.
Your Ability to Unsubscribe from news and announcements
You may at any time unsubscribe from our email news and announcements. Please refer to the email you received when you first subscribed for instructions on how to unsubscribe, or contact us.
We reserve the right to send you certain communications relating to the Charles River Analytics' products and services you purchase, such as important product advisories and administrative messages, that are considered part of your service, without offering you the opportunity to opt-out of receiving them.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
Charles River Analytics uses a third party for its purchase and order transactions. When our order forms, hosted by our supplier, ask users to enter sensitive information (such as credit card number and/or social security number) that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
Charles River Analytics may periodically update this policy.
Questions and Suggestions
If you have questions or suggestions, please complete a feedback form or you can contact us at:
Charles River Analytics Inc.
625 Mt. Auburn St.
Cambridge, MA 02138 USA
Tel: (617) 491-3474
Fax: (617) 868-0780